Professional customer service that builds loyalty

For example. Our customer service solutions will enable you to:

  • Process customer requests 70% faster thanks to immediate access to information.
  • Automatically track and escalate cases to ensure nothing escapes your attention.
  • Create a knowledge base for efficient resolution of recurring questions.
  • Systematically measure and increase customer satisfaction using integrated tools.

Ultimately, this will bring you:

Professionalization of Business Activities and a Rapid Increase in Sales

With the implementation of our sales support solutions, you will be able to:

  • Efficiently manage the entire sales process from the first contact to a closed deal.
  • Identify the most promising opportunities using AI and intelligent analytics.
  • Automate follow-up activities and never forget an important contact.
  • Accurately predict business results for better planning and resource management.

Targeted Marketing with Measurable Results

What is measurable is reportable. We implement digital marketing solutions that will bring you:

  • Precise customer segmentation according to dozens of criteria.
  • Automated marketing campaigns and personalized communication.
  • Accurate ROI measurement of all marketing activities.
  • Seamless integration with your email tools and social media.

Why choose Microsoft Dynamics 365 with implementation from TOMIA?

As a certified Microsoft partner, TOMIA delivers the highest quality implementation of Microsoft Dynamics 365 - a platform that excels in six areas. For example, in:

  • flexibility - it perfectly adapts to your specific processes and needs.
  • scalability - it will grow with your company without the need to replace the system
  • integration - it seamlessly connects with Microsoft 365, Teams, SharePoint, and other tools
  • security - your data will be protected by the latest Microsoft Azure technologies
  • mobility - access to data anytime, anywhere, even from mobile devices
  • AI functionalities - automation and predictive analytics for informed decision-making

This is TOMIA's unique 5-step implementation process

What makes us different?

TOMIA doesn't just sell technology, but a complete solution. Our proven methodological approach includes:

  1. Analysis and Strategy

We begin with a thorough understanding of your business:

  • We thoroughly map your processes and identify opportunities for improvement.
  • We define clear goals and KPIs for measuring implementation success.
  • We create a comprehensive digitalization strategy focused on your business results.
  • We establish a realistic timeline with minimal impact on your operations.
  1. Tailored Solution Design

We create a concept that precisely matches your needs:

  • We customize Dynamics 365 to your specific processes and requirements.
  • We design user-friendly interfaces for ease of use.
  • We plan data migrations from existing systems.
  • We develop integrations with your other business applications.
  1. Implementation and Testing

We implement the solution with an emphasis on quality:

  • We configure and customize the system according to the approved design.
  • We migrate your data with an emphasis on quality and consistency.
  • We thoroughly test all functionalities and usage scenarios.
  • We implement security settings and access rights.
  1. Training and Integration into Workflows

We ensure your team can fully utilize the potential of the new system:

  • We provide practical training tailored to various roles in your company.
  • We create clear documentation and video tutorials.
  • We support the team in adopting new workflows.
  • We ensure a smooth transition to the new system.
  1. Continuous Support and Development

Our collaboration continues even after system deployment:

  • We provide assistance with daily use.
  • We regularly optimize the system based on real-world experience.
  • We implement new functionalities according to evolving needs.
  • We ensure updates and enhancements for maximum efficiency.

Real Results of CRM Implementation by TOMIA

From Administrative Burden to Efficient Education

For an English lecturer who laboriously entered administration for her 7 instructors every month, we implemented a CRM system that brought:

  • Reduction of administrative tasks from 4 days per month to 1 hour - 90% time savings
  • Centralization of all data on students, courses, and instructors
  • Automation of invoicing and payment reminder system
  • More professional communication with customers and increased retention

"TOMIA reduced our administrative tasks from 4 days to 1 hour per month. This represents a 90% time saving, which I can dedicate to developing the school." - Monika Potfajová, Efka s.r.o.

Seraf Technology s.r.o.: Data-Driven Technological Innovations

For a technology company, we implemented a CRM that enabled:

  • Efficient tracking of resource utilization and equipment in real-time
  • Accurate measurement of return on investment in technological equipment
  • Optimization of capacity planning and resource allocation
  • Acceleration of decision-making processes by 40% thanks to immediate access to data

"They understood exactly what I needed. Thanks to the demo version of the CRM system, I saw what the final solution would look like, which was a decisive factor for me. Business is primarily about relationships, and the operational communication of the TOMIA team was crucial." - Radoslav Čajka, Seraf Technology, s.r.o.

Read more case studies →

CRM Accessible for Every Company

We often encounter the myth that CRM systems are only for large corporations. At TOMIA, we have developed approaches that make the benefits of professional CRM accessible even to smaller companies:

  • Basic CRM implementation starting from 500 EUR - accessible for every budget.
  • Flexible licensing models with per-user payment.
  • Rapid return on investment – typically within 3-6 months.
  • Gradual expansion of functionalities according to your business growth.

Cloud Solution with Maximum Security

With Microsoft Dynamics 365, you get secure cloud storage for your business data:

  • Highest level of security according to international standards.
  • Regular backups and protection against data loss.
  • Access to data from anywhere with an internet connection.

Automatic updates without additional costs or worries.

Start Your Journey to Efficient CRM with TOMIA

As your data guide, TOMIA will lead you through the entire process:

  1. Arrange a non-binding consultation - we want to better understand your needs.
  2. Receive a concrete solution proposal tailored to your business.
  3. Implement the CRM system with minimal disruption to operations.
  4. Train your team and start utilizing the benefits of centralized data.
  5. Continuously optimize and expand the system according to your evolving needs.
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