{"id":1992,"date":"2025-04-17T10:14:36","date_gmt":"2025-04-17T08:14:36","guid":{"rendered":"https:\/\/www.tomiagroup.com\/seraf-technology-s-r-o-case-study\/"},"modified":"2026-01-20T13:41:06","modified_gmt":"2026-01-20T12:41:06","slug":"seraf-technology-s-r-o-case-study","status":"publish","type":"page","link":"https:\/\/www.tomiagroup.com\/en\/seraf-technology-s-r-o-case-study\/","title":{"rendered":"Seraf technology s.r.o. &#8211; Case Study"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1992\" class=\"elementor elementor-1992\">\n\t\t\t\t<div class=\"wd-negative-gap elementor-element elementor-element-68b67b5 e-flex e-con-boxed e-con e-parent\" data-id=\"68b67b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ee96f88 e-con-full e-flex e-con e-child\" data-id=\"ee96f88\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-7d243bf e-con-full e-flex e-con e-child\" data-id=\"7d243bf\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ecb85ef elementor-widget elementor-widget-wd_infobox\" data-id=\"ecb85ef\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_infobox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<link rel=\"stylesheet\" id=\"wd-info-box-css\" href=\"https:\/\/www.tomiagroup.com\/wp-content\/themes\/woodmart\/css\/parts\/el-info-box.min.css?ver=7.6.0\" type=\"text\/css\" media=\"all\" \/> \t\t\t\t\t<div class=\"info-box-wrapper\">\n\t\t\t<div class=\"wd-info-box text-left box-icon-align-left box-style-base color-scheme- wd-items-middle\">\n\t\t\t\t\t\t\t\t\t<div class=\"box-icon-wrapper  box-with-icon box-icon-simple\">\n\t\t\t\t\t\t<div class=\"info-box-icon\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<div class=\"info-svg-wrapper\" style=\"width:40px; height:40px;\"><img decoding=\"async\"  src=\"https:\/\/www.tomiagroup.com\/wp-content\/uploads\/2025\/04\/crm-case.svg\" title=\"crm case\" width=\"40\" height=\"40\"><\/div>\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\n\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<h4\t\t\t\t\t\tclass=\"info-box-title title box-title-style-default wd-fontsize-m\" data-elementor-setting-key=\"title\">\n\t\t\t\t\t\t\t\tCRM\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"info-box-inner set-cont-mb-s reset-last-child\"data-elementor-setting-key=\"content\"><\/div>\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-050cd4d e-flex e-con-boxed e-con e-parent\" data-id=\"050cd4d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-65fb8dc e-con-full e-flex e-con e-child\" data-id=\"65fb8dc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ecd4e31 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"ecd4e31\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<link rel=\"stylesheet\" id=\"wd-section-title-css\" href=\"https:\/\/www.tomiagroup.com\/wp-content\/themes\/woodmart\/css\/parts\/el-section-title.min.css?ver=7.6.0\" type=\"text\/css\" media=\"all\" \/> \t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-l\">Effective Management of Security Devices and Customers: A CRM Solution for Seraf technology<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cc550c8 elementor-widget elementor-widget-wd_text_block\" data-id=\"cc550c8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t<link rel=\"stylesheet\" id=\"wd-text-block-css\" href=\"https:\/\/www.tomiagroup.com\/wp-content\/themes\/woodmart\/css\/parts\/el-text-block.min.css?ver=7.6.0\" type=\"text\/css\" media=\"all\" \/> \t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p><span style=\"font-weight: 400;\">Seraf technology, led by Radoslav \u010cajka, specializes in comprehensive solutions for guarding and securing construction sites using solar-powered camera towers. These mobile devices enable monitoring of construction sites even in locations without electricity, providing protection for expensive machinery and materials against theft and vandalism. <\/span><\/p><p><span style=\"font-weight: 400;\">With growing interest in their services, Radoslav \u010cajka realized two main things: <\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">the need for a systematic approach to customer management <\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">monitoring the utilization of camera towers<\/span><\/li><\/ul>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7b9e0ab e-con-full e-flex e-con e-child\" data-id=\"7b9e0ab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a403195 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"a403195\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-l\">Key Challenges<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d77d84e elementor-widget elementor-widget-wd_text_block\" data-id=\"d77d84e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<ol><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Need for effective contact management and customer communication<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tracking the location and utilization of camera towers<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Evaluating the economic return of individual devices<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Creating a foundation for future growth and team expansion<\/span><\/li><\/ol><p><i><span style=\"font-weight: 400;\">\u201cSometimes you start calling customers, and after two weeks, you no longer know what you were dealing with for a specific customer or how it ended. If you call multiple customers, information gets lost.\u201d - Radoslav \u010cajka, Seraf technology, s.r.o.<\/span><\/i><\/p><p><b>Original State:<\/b><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Improvised tools<\/b><span style=\"font-weight: 400;\"> \u2013 using a combination of Trello and Excel spreadsheets<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Inconsistent records<\/b><span style=\"font-weight: 400;\"> \u2013 missing communication history with clients<\/span><\/li><\/ul><p><b>Limited overview<\/b><span style=\"font-weight: 400;\"> \u2013 missing data on device utilization and profitability<\/span><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-f69e339 e-flex e-con-boxed e-con e-parent\" data-id=\"f69e339\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-affc115 e-con-full e-flex e-con e-child\" data-id=\"affc115\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6db8aee wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"6db8aee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-l\">How did we proceed? <\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c94b521 elementor-widget elementor-widget-wd_text_block\" data-id=\"c94b521\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p><b>Our team approached this challenge <\/b><span style=\"font-weight: 400;\">systematically and in 4 steps. Here's how we proceeded: <\/span> <\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Thorough needs analysis<\/b><span style=\"font-weight: 400;\"> \u2013 understanding the specific requirements for renting security towers.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Presentation of alternatives<\/b><span style=\"font-weight: 400;\"> \u2013 presenting multiple solutions, including Microsoft Dynamics 365 and Caflou.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Creation of demo versions<\/b><span style=\"font-weight: 400;\"> \u2013 visualization of both solutions for better client decision-making.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Tailored proposal<\/b><span style=\"font-weight: 400;\"> \u2013 elimination of unnecessary functionalities and focus on key needs.<\/span><\/li><\/ol>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-03d4674 e-con-full e-flex e-con e-child\" data-id=\"03d4674\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e5be5c5 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"e5be5c5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-l\">Proposed Solution<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7d6d813 elementor-widget elementor-widget-wd_text_block\" data-id=\"7d6d813\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p><span style=\"font-weight: 400;\">After considering both alternatives, Seraf technology decided to implement a solution based on the Microsoft Dynamics 365 platform, which provides:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Comprehensive customer management<\/b><span style=\"font-weight: 400;\"> \u2013 recording all interactions and activities<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Device monitoring<\/b><span style=\"font-weight: 400;\"> \u2013 tracking the location and utilization of camera towers<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Profitability measurement<\/b><span style=\"font-weight: 400;\"> \u2013 calculating the return on investment in devices<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Flexibility and scalability<\/b><span style=\"font-weight: 400;\"> \u2013 the ability to adapt to the growing needs of the company<\/span><\/li><\/ul><p> <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-4ff83f9 wd-section-stretch e-flex e-con-boxed e-con e-parent\" data-id=\"4ff83f9\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-28fffee elementor-widget elementor-widget-wd_text_block\" data-id=\"28fffee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-center\">\n\t\t\t\n\t\t\t<p>\"<i><span style=\"font-weight: 400;\">TOMIA understood very well what I needed. They prepared a visualization of the future CRM system for us, where I could see how it would look. This was a decisive factor for me, allowing me to decide more quickly to go for it<\/span><\/i><i><span style=\"font-weight: 400;\">.<\/span><\/i>\"<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f082132 elementor-widget elementor-widget-wd_infobox\" data-id=\"f082132\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_infobox.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"info-box-wrapper\">\n\t\t\t<div class=\"wd-info-box text-left box-icon-align-left box-style-base color-scheme- wd-items-middle\">\n\t\t\t\t\n\t\t\t\t<div class=\"info-box-content\">\n\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<h4\t\t\t\t\t\tclass=\"info-box-title title box-title-style-default wd-fontsize-m\" data-elementor-setting-key=\"title\">\n\t\t\t\t\t\t\t\tRadoslav \u010cajka\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\n\t\t\t\t\t<div class=\"info-box-inner set-cont-mb-s reset-last-child\"data-elementor-setting-key=\"content\"><p><i><span style=\"font-weight: 400;\">Seraf technology, s.r.o.<\/span><\/i><\/p>\n<\/div>\n\n\t\t\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"wd-negative-gap elementor-element elementor-element-aad60cb e-flex e-con-boxed e-con e-parent\" data-id=\"aad60cb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8516d82 e-con-full e-flex e-con e-child\" data-id=\"8516d82\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-65fd309 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"65fd309\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-l\">Current Implementation Status<\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-337d7da elementor-widget elementor-widget-wd_text_block\" data-id=\"337d7da\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p><span style=\"font-weight: 400;\">The project is currently in the final phase of the first implementation stage:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Basic system structure<\/b><span style=\"font-weight: 400;\"> \u2013 defined and implemented<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Client and device records<\/b><span style=\"font-weight: 400;\"> \u2013 functional<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Rental period measurement<\/b><span style=\"font-weight: 400;\"> \u2013 configured<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Final adjustments<\/b><span> \u2013 ongoing before system handover<\/span><\/li><\/ul><p><i><span style=\"font-weight: 400;\">\u201cToday, it's almost ready for handover. We still have a few minor details, and then the CRM system handover awaits us.\u201d Radoslav \u010cajka, Seraf technology, s.r.o.<\/span><\/i><\/p><p><b>Expected Benefits:<\/b><\/p><p><span style=\"font-weight: 400;\">Seraf technology expects the following from the implemented CRM system:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Structured customer overview<\/b><span style=\"font-weight: 400;\"> \u2013 comprehensive communication and interaction history<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Effective device management<\/b><span style=\"font-weight: 400;\"> \u2013 optimizing their utilization and return<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Foundation for expansion<\/b><span style=\"font-weight: 400;\"> \u2013 preparation for adding sales representatives and measuring their performance<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Time savings<\/b><span style=\"font-weight: 400;\"> \u2013 thanks to centralized information and efficient processes<\/span><\/li><\/ul><p><i><span style=\"font-weight: 400;\">\u201cI expect this system to give me structure, clarity, and consistency in efficiency at the end of the day.\u201d Radoslav \u010cajka, Seraf technology, s.r.o. <\/span><\/i><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-1a87409 e-con-full e-flex e-con e-child\" data-id=\"1a87409\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9fbeb36 wd-width-100 elementor-widget elementor-widget-wd_title\" data-id=\"9fbeb36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"title-wrapper set-mb-s reset-last-child wd-title-color-default wd-title-style-default wd-title-size-default text-left\">\n\n\t\t\t\n\t\t\t<div class=\"liner-continer\">\n\t\t\t\t<h2 class=\"woodmart-title-container title wd-fontsize-l\">Why did the client choose us? <\/h2> \n\t\t\t\t\t\t\t<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c5f2888 elementor-widget elementor-widget-wd_text_block\" data-id=\"c5f2888\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wd_text_block.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"wd-text-block reset-last-child text-left\">\n\t\t\t\n\t\t\t<p><span style=\"font-weight: 400;\">For Seraf technology, these aspects of TOMIA's approach were decisive:<\/span><\/p><ol><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Ability to understand specific needs<\/b><span style=\"font-weight: 400;\"> \u2013 focusing on the core of the problem<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Solution visualization<\/b><span style=\"font-weight: 400;\"> \u2013 the ability to see the future system in advance<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Transparent comparison of alternatives<\/b><span style=\"font-weight: 400;\"> \u2013 presenting all options<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><b>Relationship-oriented approach<\/b><span style=\"font-weight: 400;\"> \u2013 proactive communication and availability<\/span><\/li><\/ol><p><i><span style=\"font-weight: 400;\">\u201cBusiness is mainly about relationships. Proactive communication and the availability of the TOMIA team, even outside working hours when I need to consult new ideas, was a decisive factor for me when choosing a CRM solution provider.\u201d<\/span><\/i><span style=\"font-weight: 400;\"> Radoslav \u010cajka, Seraf technology, s.r.o. <\/span><\/p><h2><strong>Contact Us<\/strong><\/h2><p><span style=\"font-weight: 400;\">And find out how TOMIA can design and implement a CRM system tailored to your specific needs. Schedule your consultation <\/span><span style=\"font-weight: 400;\">here.<\/span><\/p><p><a href=\"\/en\/references\/\"><span style=\"font-weight: 400;\">Back to all case studies<\/span><\/a><\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>CRM Effective Management of Security Devices and Customers: A CRM Solution for Seraf technology Seraf technology, led by Radoslav \u010cajka,<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1992","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.tomiagroup.com\/en\/wp-json\/wp\/v2\/pages\/1992","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tomiagroup.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.tomiagroup.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.tomiagroup.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tomiagroup.com\/en\/wp-json\/wp\/v2\/comments?post=1992"}],"version-history":[{"count":6,"href":"https:\/\/www.tomiagroup.com\/en\/wp-json\/wp\/v2\/pages\/1992\/revisions"}],"predecessor-version":[{"id":2272,"href":"https:\/\/www.tomiagroup.com\/en\/wp-json\/wp\/v2\/pages\/1992\/revisions\/2272"}],"wp:attachment":[{"href":"https:\/\/www.tomiagroup.com\/en\/wp-json\/wp\/v2\/media?parent=1992"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}